Who is my content written by?
At The Infinity Ink, we work with an expert team of professional freelance writers. Our writers are based around the globe and are assessed through a rigorous vetting process which includes language proficiency testing, writing sample evaluation, phone interviews and test assignments. We individually match writers with assignments based on their background, credentials and writing experience so you can be confident in our product every time!
Can I continue to use the same writer?
If you are pleased with the content you received and want to continue working with the same writer, let our team know! The Infinity Ink Team is happy to accommodate this whenever possible.
When do I pay for an order?
All orders are paid for when they are placed. Once your payment information has gone through, we’ll go ahead and assign your content to an expert writer.
Who owns the copyright on my order?
Once an order is approved and closed out, the copyright information is transferred over to the client. Feel free to use your material however you see fit!
Can I request changes to my order?
We are happy to revise a draft to better fit your goals. Each assignment includes at least 2 rounds of revision. Subscriber clients have the benefit of unlimited revisions! Please note that the revision request must stay within the scope of the original job order.
How long do we have to review content?
Your review period is determined by your account type. For clients without a subscription, revisions must be requested within 3 business days of content delivery. If you have a subscription (Account with us) with us, you have the benefit of a 6- or 10-business day review period, depending on your plan. If you need additional time to keep an order open, be sure to contact the Infinity Ink Team team!
Will my content be original?
Your content will always be original. All orders are screened through a plagiarism detection service to make sure your content is 100% unique.
How is my content delivered?
We will deliver you content via Email/Google Drive
Do you supply images with my content?
If you need images for your content, don’t worry! The Infinity Ink can provide you with high-resolution stock photos in addition to your content. Additional fees apply, wherever required.
Can I request changes after I approve an order?
Unfortunately, revision requests are not permitted once a job has been approved and closed out. Our writers are not paid until a job has been approved, and it is our policy that they are paid within a reasonable amount of time. To ensure that this policy is upheld, we ask that all requests are made within your review period. Each assignment has a clearly labelled review deadline.
When will my content be received?
Your content will be delivered by 5 PM IST five business days after your order is placed. If you need content sooner than that, please contact the Infinity Ink Team and we will do our best to accommodate you.
Who can I contact for support?
If you have any questions, feel free to reach out! You can email us at firstname.lastname@example.org or request a call to speak with a content strategist.